Help & Contact

After buying online at www.tliner.com, you will receive an order summary via email from us. This order summary also serves as your e-ticket/invoice. If you do not receive the email, you may log in to membership => view booking history => select departure date, click invoice to print it out. Please follow the instructions in the order summary, especially about self check-in to obtain the boarding QR code at certain boarding points.

It depends on the bus company and pick-up location.

Your order summary will clearly state the pick-up location. If it states that self check-in is required to obtain a boarding QR code, you may do so via the app.

If your pick-up location does not have a counter, and is, for example, a taxi stand, then you may show your order summary to the bus driver as you board the bus.

You may either print out your order summary or have it ready to view on your phone/tablet. Either a paper version or an electronic version of your entire order summary is acceptable, as long as the bus counter staff/bus driver can view it clearly.

*If you are planning to show your order summary electronically, make sure that the entire order summary (3-4 pages) can be viewed on your device, not just a partial screenshot.

Tickets once sold are confirmed NOT changeable in any circumstance.

Please note that refund eligibility for cancellations depends on the operator's cancellation policy. Some tickets are refundable, partially refundable or non-refundable. You may check the cancellation and refund policy shown during the booking process; eligible tickets will display a 'Refundable' tag. Review the policy before proceeding to payment.

Yes. You do not need to pay or provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking.

Not necessarily. The refund amount depends on the bus operator's cancellation policy and any applicable cancellation charge. The eligible amount will be displayed before you confirm the cancellation.

If you've forgotten your password, click 'Forgot Password' on the login page. Then enter your email address. A link to reset your password will be sent to your registered email address.

Please check your spam folder if you do not find it in your inbox.

You can re-print them from the email or the membership page by following the steps in question 3 or 4 above.

Yes, someone else can make a booking on your behalf, provided they enter your details as the passenger. Check that your name and any required travel document details are correct.

Review the total price before completing payment. Any applicable booking fees and optional charges are shown in the price breakdown for your booking.

Any child who is 2-year old and above has to buy his/her own seat ticket.

All details are shown in the order summary, including the pick-up point address and drop-off point address.

Ticket is open for sales usually 6-8 weeks in advance.

Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.

Keep the contact details on your booking accurate and check them before travelling. If there are any changes, we or the bus operator will contact you with the latest information.

Please refer to our Promotion page.

No, you can only enjoy one discount/promotion at a time. Promotions, offers and discounts cannot be used in conjunction - only one is applicable at a time.

Some trips are not opened online but offline are available, then you need to go to the coach counter to buy them.

Tliner.com offers a variety of payment methods and the options available to you will depend on the country that your booking departs from and the amount of time left before you depart.

You may be offered one or more of the following payment options:

• Credit card (Visa, MasterCard)
• Debit card (Visa, MasterCard)
• PayPal
• Online bank transfer
• E-wallet (Touch 'n Go, GrabPay, Boost, etc.)
• AXS Payment Machine (Singapore only)

Since we have different payment options for different countries, please check during the booking process which payment options are available to you. If your desired payment option is not shown, it may not be available for the country that you are departing from.

Check your inbox and junk/spam folder for the email address used during booking.

If you still cannot find the confirmation, please contact [email protected] as soon as possible, along with your booking email address, bus trip, timing or price, before placing a second booking. Do not share your full card number, security code, password or one-time code.

1st scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

Check your spam folder to see if it is there.

If it is not there, please email [email protected] as soon as possible, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

2nd scenario: You didn't receive any email from us despite making the payment.

Please take a screenshot of the successful payment done (with your respective bank), attach it in the email and mention the bus trip purchased and travelling date, and send it to [email protected].

Yes. Tliner.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the Tliner.com server.

Our coaches will leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure.

Usually the coaches will stop one or two times along the way for a toilet or refreshment break, depending on the length of the journey. If you have any urgent matter, you may tap the SOS button in the Tliner app.

• Singapore to Malacca - Approximately 3 hours.
• Singapore to Kuala Lumpur - Approximately 5 hours.
• Singapore to Genting Highland - Approximately 7 hours.
• View all bus routes
• PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.

The coaches are all non-smoking coaches.

Please refer to our Contact page.

• Economy Class: 2+2 seating with fabric seats
• Classic Class: 2+1 seating with fabric seats
• Premium Class: leather seats, extra legroom, USB ports
• Super Premium Class: cocoon seats, with features such as Wi-Fi, personal TV, onboard toilet, food and drinks, USB ports, extra legroom

Entry requirements depend on your nationality, travel documents and circumstances.

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min.

For more information, you may log in to:

Ministry of Foreign Affairs

• Singapore - www.mfa.gov.sg
  Address: Ministry of Foreign Affairs, Tanglin, Singapore 248163
  Email: [email protected]
  Tel: (65) 6379 8000
  Fax: (65) 6474 7885
  MFA One Call Centre: 1-800-476 8870 (Toll-free for calls made from Singapore)
• Malaysia - www.kln.gov.my
• Thailand - www.mfa.go.th

PS: the info above are subjected to changes from time to time.

Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.

When you are going out from Singapore to Malaysia, you have to leave your luggage in the coach at Singapore custom but must unload your luggage at the Malaysia Custom for scanning; If you are coming in from Malaysia to Singapore, you will leave your luggage in the coach at Malaysia custom but must unload your luggage at the Singapore custom for scanning. The coach driver will instruct but sometime you might miss the instruction in case.

Please refer to the ICA website.

Depends on the coach company. Most of them are using 2nd link, unless those pick-up point are nearer to the north such as Kovan Hub.