Legal

Terms of use

TLINER TERMS OF USE

Introduction

These Terms of Use ("Terms") govern your access to and use of:

  1. the Tliner website;
  2. the Tliner mobile application;
  3. other applications, platforms and digital services made available under the Tliner brand; and
  4. the products, features, content and services made available through them,

collectively, the "Platform" or "Services".

The Platform is owned and/or operated by TLINER PTE. LTD, with its registered office at 6 Raffles Boulevard #03-308, Marina Square, Singapore (039594) ("Tliner", "we", "us" or "our").

In these Terms, "you" and "your" refer to any person who accesses or uses the Platform.

By accessing the Platform, registering an account or using any Service, you agree to be bound by these Terms and any additional terms, rules or policies expressly incorporated into them. If you do not agree to these Terms, you must not access or use the Platform.

You must be at least 18 YEARS and have legal capacity to enter into a binding agreement to independently create an account and use the Platform. If you are below the applicable legal age, you may use the Platform only with the permission and supervision of a parent or legal guardian where permitted by law. A parent or legal guardian who allows a minor to use the Platform accepts responsibility for the minor's use of the Platform to the extent permitted by applicable law. If you use Tliner on behalf of a company, organisation or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

Tliner provides an integrated digital platform for the booking, purchase and management of passenger transportation services, including cross-border and domestic bus services offered under the Tliner network. Through the Tliner website and mobile application, users may search for available journeys, purchase and manage tickets, access travel and boarding information, receive service notifications, track applicable journeys in real time, and use other passenger-related features and services made available by Tliner from time to time.

We may introduce, modify, suspend or discontinue features or Services from time to time. Specific Services may be subject to additional terms, eligibility requirements, fees, rules, product descriptions or other conditions displayed to you before you use or purchase the relevant Service. If additional terms conflict with these Terms in relation to a specific Service, the additional terms will prevail to the extent of that conflict.

Certain features may require you to create an account.

You agree to:

  1. provide accurate, complete and current information;
  2. promptly update information where it changes;
  3. maintain the security and confidentiality of your login credentials;
  4. not permit unauthorised persons to use your account;
  5. not create an account using false or misleading information;
  6. not impersonate another person or entity; and
  7. promptly notify us if you suspect unauthorised access to or use of your account.

Unless otherwise permitted by us, an account is personal to the registered user and may not be sold, transferred or assigned. You are responsible for activities carried out through your account to the extent permitted by applicable law. We may require identity, contact or other verification before creating an account, providing certain Services or allowing certain transactions.

You must use the Platform only for lawful purposes and in accordance with these Terms. You must not:

  1. access or use the Platform in violation of applicable law;
  2. use the Platform for fraudulent, deceptive, abusive or unlawful activity;
  3. provide false, misleading, fraudulent or impersonated information;
  4. interfere with or disrupt the operation or security of the Platform;
  5. introduce viruses, malware, malicious code or other harmful material;
  6. attempt to gain unauthorised access to an account, system, database, network or Service;
  7. circumvent security, authentication, access-control or usage restrictions;
  8. probe, scan or test the vulnerability of our systems without authorisation;
  9. use automated tools, bots, scrapers, crawlers or similar means to access or extract data from the Platform except where expressly authorised by us;
  10. reproduce, copy, modify, distribute, sell, sublicense or commercially exploit any part of the Platform except as expressly permitted;
  11. reverse engineer, decompile or attempt to derive source code from any software forming part of the Platform except where such restriction is prohibited by law;
  12. use the Platform to harass, threaten, defame or harm another person;
  13. infringe another person's intellectual property, privacy or other rights;
  14. upload unlawful, obscene, fraudulent, misleading or harmful content;
  15. interfere with another person's access to or enjoyment of the Platform;
  16. use the Platform in a manner that may damage Tliner, our users, partners or reputation; or
  17. assist or encourage another person to do any of the above.

We may investigate suspected violations and take appropriate action, including restricting or suspending access, removing content or reporting conduct to relevant authorities.

The Platform may allow you to submit, upload, post or otherwise provide information, reviews, feedback, photographs, documents, comments, messages or other material ("User Content"). You remain responsible for your User Content.

You represent and warrant that:

  1. you have the necessary rights and permissions to provide the User Content;
  2. the User Content is accurate where it purports to state facts;
  3. providing the User Content does not violate applicable law or third-party rights; and
  4. the User Content does not violate these Terms.

You grant Tliner a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and display User Content to the extent reasonably necessary to operate, provide, secure, improve and promote the Platform, subject to our Privacy Policy and applicable law. If you provide feedback, suggestions or ideas relating to Tliner or the Platform, we may use that feedback without restriction or compensation to you, provided that we do not publicly identify you as the source without permission. We may remove or restrict User Content that we reasonably believe violates these Terms, applicable law or the rights or safety of another person.

Certain Services may require payment of fees or charges displayed on the Platform. Before completing a transaction, you are responsible for reviewing:

  1. the applicable price;
  2. taxes or fees;
  3. billing frequency;
  4. cancellation conditions;
  5. refund conditions; and
  6. any other terms displayed for the transaction.

You authorise us and/or our appointed payment service provider to process the payment method selected by you for amounts properly due. Payments may be processed by third-party payment service providers and may be subject to their terms and privacy policies. Unless otherwise expressly stated, prices displayed on the Platform are inclusive of applicable taxes.

Any refund, cancellation or credit will be governed by the applicable Service terms, refund policy and mandatory consumer law.

The Platform may contain, integrate with or facilitate access to services, content or products supplied by third parties. Where a third party independently provides a product or service, additional terms and privacy policies of that third party may apply. Unless expressly stated otherwise, we do not control third-party websites or services and are not responsible for:

  1. their availability;
  2. their content;
  3. their privacy or security practices; or
  4. acts or omissions of the relevant third party.

Links to, integrations with or references to third-party services do not necessarily constitute an endorsement by Tliner. Your use of a third-party service is at your discretion and may be subject to a separate agreement between you and that third party.

We use reasonable efforts to maintain accurate information on the Platform. However, information may occasionally contain errors, omissions, delays or outdated material, particularly where information is supplied or controlled by third parties. Except where expressly stated otherwise or required by law, information made available through the Platform is provided for general informational or transactional purposes and should not be treated as professional, legal, financial or other specialist advice. You are responsible for verifying information that is material to a decision or transaction where appropriate.

Tliner may from time to time offer promotions, campaigns, contests, referral programmes, discounts or other promotional activities.

Separate terms may apply to a promotion. By participating, you agree to any specific promotional terms made available in connection with that promotion. In the event of a conflict between these Terms and specific promotion terms, the promotion terms will apply to the relevant promotion.

The Platform and its contents, including software, source and object code, databases, text, graphics, interfaces, photographs, videos, audio, designs, logos, trademarks, trade names and other materials, are owned by or licensed to Tliner and are protected by applicable intellectual-property laws. Subject to these Terms, Tliner grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Platform for its intended purposes. No ownership or intellectual-property rights are transferred to you. Except where expressly authorised by Tliner or permitted by applicable law, you may not:

  1. copy;
  2. reproduce;
  3. modify;
  4. publish;
  5. transmit;
  6. distribute;
  7. sell;
  8. license;
  9. publicly display;
  10. create derivative works from; or
  11. commercially exploit

the Platform or Tliner content.

"Tliner", associated logos and other Tliner marks are trademarks or trade names of Tliner or its licensors.

Our collection, use, disclosure and processing of Personal Data is governed by the Tliner Privacy Policy, which forms part of the framework governing your use of the Platform. You should review the Privacy Policy before using the Platform.

We may update, maintain, modify, restrict, suspend or discontinue all or part of the Platform where reasonably necessary, including for:

  1. maintenance;
  2. security;
  3. technical requirements;
  4. legal or regulatory compliance;
  5. product development; or
  6. business reasons.

We do not guarantee that every function or Service will always be available in every location, device or operating system. Where reasonably practicable and appropriate, we may provide notice of a material discontinuation affecting users.

We may restrict, suspend or terminate your account or access to all or part of the Platform if we reasonably believe that:

  1. you have breached these Terms;
  2. your account is being used fraudulently or unlawfully;
  3. your conduct creates a security risk;
  4. your conduct may harm Tliner, another user or a third party;
  5. we are required to do so by law or a competent authority; or
  6. continued provision of the Service is no longer reasonably practicable.

Where appropriate and legally permitted, we may provide notice or an opportunity to remedy the issue before termination. You may stop using the Platform at any time. Where account-deletion functionality is available, you may request account deletion through [ACCOUNT SETTINGS] ,subject to our need to retain information required for legal, regulatory or legitimate business purposes.Sections that by their nature are intended to survive termination will remain effective following termination.

To the fullest extent permitted by applicable law, the Platform and Services are provided on an "as is" and "as available" basis.

We do not warrant that:

  • the Platform will always be uninterrupted or continuously available;
  • the Platform will be completely error-free;
  • all defects will immediately be corrected;
  • the Platform will be free of malware or other harmful components;
  • all information supplied through the Platform will always be accurate or complete; or
  • the Platform will be compatible with every device, operating system or third-party service.

To the fullest extent permitted by applicable law, we disclaim warranties and conditions that are not expressly set out in these Terms, whether express, implied or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited. Subject to the above and to the fullest extent permitted by applicable law, Tliner and its affiliates, directors, officers, employees and agents will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss arising out of or relating to your use of or inability to use the Platform. This includes, where legally permissible, loss of:

profits;

  1. revenue;
  2. business;
  3. opportunities;
  4. goodwill;
  5. anticipated savings; or
  6. data,

whether arising in contract, tort (including negligence), statute or otherwise, even where the possibility of such loss has been communicated. The exclusions and limitations in these Terms apply only to the extent permitted by applicable law and do not affect mandatory statutory rights.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tliner, its affiliates and their respective directors, officers, employees and agents against third-party claims, liabilities, losses, damages, costs and reasonable legal fees arising from:

  1. your unlawful use of the Platform;
  2. your material breach of these Terms;
  3. your infringement of another person's rights; or
  4. User Content supplied by you that violates applicable law or third-party rights.

This section does not require you to indemnify Tliner for losses caused by Tliner's own fraud, wilful misconduct or liability that cannot lawfully be excluded.

If you download the Tliner mobile application through Apple App Store, Google Play or another application marketplace, you acknowledge that:

  1. these Terms are between you and Tliner, not the application marketplace, except to the extent otherwise required by that marketplace's terms;
  2. the marketplace may impose additional terms governing your use of the application;
  3. purchases made through the marketplace may be subject to its billing and refund procedures; and
  4. you must comply with applicable marketplace rules.

By using the Platform, you agree that we may provide notices and communications electronically where permitted by applicable law, including through:

  1. email;
  2. SMS;
  3. push notification;
  4. in-app messages; or
  5. notices displayed on the Platform.

You are responsible for ensuring that your account contact information remains current.

We may amend these Terms from time to time.

Updated Terms will be published on the Platform with a revised effective or "Last updated" date. Where a change materially affects your rights or obligations, we may provide additional notice where reasonably appropriate or required by law. Your continued use of the Platform following the effective date of amended Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

If you do not agree to an amendment, you must stop using the Platform.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Singapore, without regard to conflict-of-law principles. Subject to any mandatory rights that you may have under applicable consumer law, you agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to disputes arising out of or in connection with these Terms or the Platform.

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the agreement between you and Tliner relating to your use of the Platform, except where a separate written agreement expressly applies.

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

A delay or failure by Tliner to exercise a right or remedy does not constitute a waiver of that right or remedy.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of business or assets, or transfer to an affiliate or successor, subject to applicable law.

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and Tliner.

Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them, subject to applicable law.

To the extent permitted by law, Tliner will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, governmental action, war, civil disturbance, telecommunications or utility failure, cyber incidents affecting third-party infrastructure, labour disruption or other force majeure events.

These Terms are originally prepared in English. Translations may be provided for convenience. To the extent permitted by applicable law, if there is any inconsistency between the English version and a translation, the English version will prevail.

Questions about these Terms or the Platform may be directed to:

TLINER PTE. LTD.
Email: [email protected]
Address: 6 Raffles Boulevard #03-308, Marina Square, Singapore (039594)
Telephone: +6018-969 1080(Whatsapp Message only)

Effective from : 17 Sep 2026

Last updated: 17 Sep 2026

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