Legal

Privacy notice

TLINER PRIVACY POLICY

Introduction

This Privacy Policy explains how TLINER PTE. LTD., together with its applicable subsidiaries, affiliates and associated entities ("Tliner", "we", "us" or "our"), collects, uses, discloses, processes, stores and protects Personal Data when you access or use:

  1. the Tliner website;
  2. the Tliner mobile application;
  3. other applications, platforms or digital services operated under the Tliner brand; and
  4. related services and communications, including customer support,

collectively, the "Platform".

This Privacy Policy applies to users, customers, visitors, account holders, business partners, suppliers, contractors and other individuals who interact with Tliner ("you" or "your").

For purposes of this Privacy Policy, "Personal Data" means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.

By using the Platform or providing Personal Data to us, you acknowledge that you have read this Privacy Policy.

Where consent is required by applicable law, we will obtain your consent before collecting, using or disclosing your Personal Data, unless an exception under applicable law applies.

Depending on how you interact with Tliner and the features you use, we may collect the following categories of Personal Data.

This may include:

  1. your name;
  2. email address;
  3. telephone or mobile number;
  4. residential, correspondence or business address;
  5. account username and login credentials;
  6. date of birth and age, where required;
  7. profile information;
  8. company, organisation and job information, where relevant;
  9. information you submit through forms, enquiries, applications or registrations;
  10. communications with our customer support or other teams;
  11. feedback, reviews, survey responses or other content you submit;
  12. transaction, billing and payment-related information, where applicable; and
  13. any other information you voluntarily provide through the Platform.

Where required for a particular Tliner service, regulatory requirement, fraud-prevention measure or account verification process, we may collect information such as:

  1. government-issued identification information;
  2. verification documents;
  3. photographs or images;
  4. identity-verification results; and
  5. other information necessary to confirm your identity or eligibility.

When you use Tliner services, we may collect information relating to:

  1. services requested or used;
  2. transactions made through or in connection with the Platform;
  3. transaction dates, amounts and status;
  4. records, references, confirmations or receipts;
  5. cancellations, disputes, refunds or support requests; and
  6. your interactions with third-party service providers through the Platform.

When you access the Platform, certain information may be collected automatically, including:

  1. Internet Protocol (IP) address;
  2. browser type and version;
  3. device type and device identifiers;
  4. operating system;
  5. application version;
  6. language and regional settings;
  7. referring and exit pages;
  8. pages, functions or screens viewed;
  9. dates and times of access;
  10. interaction and usage data;
  11. diagnostic, crash and performance information; and
  12. security and authentication logs.

Where a Platform feature requires location information, and you have enabled the relevant device permission, we may collect approximate or precise location information. You can normally manage location permissions through your device settings.

We may receive Personal Data from third parties including, where applicable:

  1. our affiliates;
  2. business partners;
  3. service providers;
  4. payment processors;
  5. identity-verification providers;
  6. analytics providers;
  7. authentication providers;
  8. social media or third-party login services;
  9. merchants, operators or other partners participating in the Platform; and
  10. governmental, regulatory, law-enforcement or other authorised bodies.

When you provide us with Personal Data relating to another individual, you represent that you are authorised to provide that information to us and, where required, have informed that individual about the disclosure and our processing of their Personal Data.

We may collect, use, disclose or otherwise process Personal Data for purposes including:

To:

  1. create, maintain and administer your account;
  2. authenticate your identity;
  3. provide services or functionality requested by you;
  4. process transactions;
  5. communicate confirmations, notices and service information;
  6. provide customer service and technical support;
  7. respond to enquiries, requests, feedback or complaints;
  8. administer refunds, cancellations or disputes, where applicable; and
  9. maintain records relating to our relationship with you.

To:

  1. operate, maintain and administer the Platform;
  2. personalise your experience;
  3. understand how the Platform is used;
  4. conduct analytics and research;
  5. diagnose technical issues;
  6. develop, test and improve products, services and features; and
  7. monitor performance, reliability and functionality.

To:

  1. verify accounts and users;
  2. protect the security and integrity of the Platform;
  3. prevent, detect and investigate fraud, scams, abuse and unauthorised activity;
  4. enforce our Terms of Use and other applicable agreements;
  5. investigate suspicious transactions or activity; and
  6. protect Tliner, our users and third parties.

Subject to applicable law, we may use your contact information to send:

  1. product and service announcements;
  2. offers and promotions;
  3. surveys;
  4. newsletters;
  5. marketing communications; and
  6. information relating to Tliner or selected partners.

Marketing communications may be sent through email, SMS, push notification, messaging services or other permitted channels. You may opt out of marketing communications as described in Section 11 below. Opting out of marketing does not prevent us from sending non-marketing communications necessary for your account, transactions, security or use of the Platform.

We may process Personal Data to:

  1. comply with applicable laws and regulations;
  2. respond to lawful requests from courts, regulators, government agencies or law-enforcement authorities;
  3. establish, exercise or defend legal claims;
  4. comply with audit, accounting, tax or record-keeping requirements;
  5. investigate violations of law or our agreements; and
  6. fulfil other legal or regulatory obligations.

We may process or disclose Personal Data in connection with a merger, acquisition, restructuring, financing, sale of assets, joint venture, insolvency, transfer of business or similar corporate transaction.

We may disclose Personal Data where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Our subsidiaries, affiliates and related companies where access is reasonably necessary for administration, operational support, security, customer service, compliance or provision of the Platform.

Third parties that provide services to us, such as:

  1. cloud hosting and infrastructure;
  2. software and IT services;
  3. payment processing;
  4. customer support;
  5. identity or account verification;
  6. cybersecurity and fraud prevention;
  7. analytics;
  8. communications and notifications;
  9. marketing;
  10. professional advisory services; and
  11. data storage or processing.

These providers may process Personal Data only in connection with the services they perform for us and subject to appropriate contractual or legal obligations.

Where Tliner services involve third-party businesses, providers, merchants, operators or other partners, we may share Personal Data with them where necessary to provide the relevant service or complete a transaction requested by you. Such third parties may separately process Personal Data under their own privacy policies where they act independently of Tliner.

We may disclose Personal Data when required or permitted by law, including to:

  1. courts;
  2. regulators;
  3. government agencies;
  4. law-enforcement authorities;
  5. professional advisers; or
  6. other persons where disclosure is reasonably necessary to comply with a legal obligation, protect rights or safety, investigate wrongdoing, or enforce our agreements.

Personal Data may be transferred to a purchaser, investor, successor or other relevant party in connection with an actual or proposed corporate transaction.

The Platform is not intended for persons below [18 YEARS / OTHER APPLICABLE MINIMUM AGE] to independently create or operate an account unless expressly permitted by us. If you are below the applicable legal age to consent to these services, you must obtain the consent of your parent or legal guardian before using the Platform. Where we become aware that Personal Data relating to a minor has been collected in circumstances where the required consent was not obtained, we may take reasonable steps to delete or restrict that information.

Tliner and our service providers may use cookies, software development kits ("SDKs"), pixels, tags, local storage and similar technologies ("Cookies") to operate and improve the Platform.

Cookies may be used to:

  1. keep you signed in;
  2. remember your preferences;
  3. provide essential Platform functionality;
  4. protect accounts and prevent fraud;
  5. measure usage and performance;
  6. conduct analytics;
  7. diagnose errors; and
  8. where permitted, provide or measure marketing and advertising.

You may be able to control certain Cookies through your browser, device settings or any cookie-management tools made available on the Platform. Disabling certain Cookies may affect the functionality or availability of parts of the Platform.

Tliner may use systems, service providers, affiliates or infrastructure located outside the country in which you reside. As a result, your Personal Data may be transferred to, stored in or processed in another country. Where applicable law requires it, we will take reasonable steps to ensure that overseas recipients provide a standard of protection for Personal Data that is comparable to the protection required under applicable data protection law or otherwise implement an authorised mechanism for the transfer.

We retain Personal Data only for as long as reasonably necessary to:

  1. fulfil the purposes for which it was collected;
  2. provide the Platform or services;
  3. maintain appropriate business and transaction records;
  4. comply with legal, regulatory, accounting or reporting obligations;
  5. resolve disputes;
  6. prevent fraud or abuse; and
  7. establish, exercise or defend legal claims.

Retention periods may differ depending on the type of information and the applicable legal or business requirements. When Personal Data is no longer required for a legal or business purpose, we will take reasonable steps to delete, destroy, anonymise or otherwise cease retaining it in identifiable form.

We implement reasonable administrative, organisational, physical and technical measures designed to protect Personal Data against risks including:

  1. unauthorised access;
  2. unauthorised collection, use or disclosure;
  3. copying or modification;
  4. accidental loss;
  5. destruction; and
  6. similar security risks.

However, no electronic transmission, mobile application, website, network or information-storage system is completely secure. We therefore cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe that your account or credentials have been compromised.

Depending on the law applicable to you, you may have rights concerning your Personal Data.

These may include rights to:

  1. request access to Personal Data held by us;
  2. obtain information about certain uses or disclosures of your Personal Data;
  3. request correction of inaccurate or incomplete Personal Data;
  4. withdraw consent to certain collection, use or disclosure;
  5. object to or restrict certain processing;
  6. request deletion where applicable;
  7. obtain a portable copy of certain Personal Data where applicable; and
  8. exercise other rights provided by applicable data protection law.

Some rights are subject to legal exceptions and limitations. We may need to verify your identity before processing a request. We may also request additional information reasonably required to assess or fulfil the request. Requests may be submitted using the contact details in Section 15. Withdrawal of consent does not affect processing already lawfully carried out before the withdrawal. Depending on the information concerned, withdrawal of consent may also mean that we can no longer provide some or all of the Platform or services to you.

You should ensure that Personal Data provided to Tliner is accurate, complete and current. You may be able to update certain information through your account settings. You may also contact us to request correction of Personal Data. We may take reasonable steps to verify or update information where its accuracy is important to a decision affecting you or where information is to be disclosed to another organisation.

You may opt out of promotional or marketing communications by:

  1. using the unsubscribe mechanism contained in an applicable message;
  2. changing available notification or marketing preferences within the Platform; or
  3. contacting us using the details below.

We may continue sending transactional, administrative, account, security or other non-promotional communications where necessary.

Where applicable, we will also comply with relevant requirements concerning marketing messages and telephone numbers, including applicable Do Not Call requirements.

We maintain processes for assessing and responding to Personal Data breaches. Where a Personal Data breach is subject to notification requirements under applicable law, we will notify the appropriate regulatory authority and/or affected individuals within the timeframe required by law.

The Platform may contain links to websites, applications, services or content operated by third parties. We are not responsible for the privacy practices, security or content of third-party services that we do not control. You should review the applicable privacy policy of a third-party service before providing Personal Data to that third party.

We may amend this Privacy Policy from time to time to reflect:

  1. changes to the Platform or our services;
  2. changes to our processing practices;
  3. changes in technology;
  4. legal or regulatory developments; or
  5. other operational requirements.

The updated version will be posted on the Platform with a revised "Last updated" or effective date. Where required by applicable law, we will provide additional notice and/or obtain consent before a material change takes effect. Your continued use of the Platform following an amendment is subject to the updated Privacy Policy, to the extent permitted by applicable law.

If you have questions about this Privacy Policy, wish to exercise a Personal Data right, or have a concern about our handling of Personal Data, please contact:

TLINER PTE. LTD.
Attention: Data Protection Officer
Email: [email protected]
Address: 6 Raffles Boulevard #03-308, Marina Square, Singapore (039594)
Telephone: +6018-969 1080(Whatsapp Message only)

For general customer-support enquiries:

Email: [email protected]

Support channel: +6018-969 1080(Whatsapp Message only)

This Privacy Policy is originally prepared in English. Translations may be made available for convenience. To the extent permitted by applicable law, if there is any inconsistency between the English version and a translated version, the English version will prevail.

Effective from : 17 Sep 2026

Last updated: 17 Sep 2026

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